SAM is a resource for tools, samples, examples, guidance, and training. An integral part of successfully obtaining a service contract is completing the Requirements Roadmap Worksheet. The key objective of the Roadmap is to facilitate developing a Performance Work Statement (PWS) based on clear Task Statements and Performance Standards.
Performance Standards define what level of execution is required to meet a Task Statement. An effective Standard answers the question, "When will I know the Task Statements have been met?" For more information on writing effective Standards, supplementary video provided.
The list of Sample Performance Standards below are searchable by Keyword and filterable by Category and Subcategory.
Filter by category or subcategory:
| Category | Subcategory | Standard |
|---|---|---|
| Cost | Cost | Affordable |
| Cost | Cost | Completed within cost |
| Cost | Cost | Cost and schedule are realistic |
| Cost | Cost | Cost effective |
| Cost | Cost | Value added |
| Quality | Accurate | Accurate |
| Quality | Accurate | Consistent |
| Quality | Accurate | Errors will be no more than XX per event |
| Quality | Accurate | Identifies and corrects deficiencies |
| Quality | Accurate | Identifies corrective actions |
| Quality | Accurate | Identifies deficiencies |
| Quality | Accurate | Independently verifiable |
| Quality | Accurate | No more than (X) validated complaints per (Y) |
| Quality | Accurate | No substantive or repeated flaws |
| Quality | Accurate | Reports are accurate |
| Quality | Accurate | Verify / Validate |
| Quality | Cleanliness | Adequately stocked |
| Quality | Cleanliness | All items protected from damage |
| Quality | Cleanliness | Clear of debris |
| Quality | Cleanliness | Containers emptied |
| Quality | Cleanliness | Deep cleaned |
| Quality | Cleanliness | Deodorized |
| Quality | Cleanliness | Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue |
| Quality | Cleanliness | Items below raised floors are protected from damage |
| Quality | Cleanliness | Minimize interference with daily operations |
| Quality | Cleanliness | Moved items returned to their original position |
| Quality | Cleanliness | No more than (X) validated complaints per (Y) |
| Quality | Cleanliness | Protects the integrity of the surface and finish |
| Quality | Cleanliness | Sanitary / sanitized |
| Quality | Cleanliness | Sightly |
| Quality | Cleanliness | Uniform gloss finish |
| Quality | Complete | Addresses all errors and inadequacies |
| Quality | Complete | Addresses all program areas |
| Quality | Complete | Complete |
| Quality | Complete | Comprehensive |
| Quality | Complete | Identifies and corrects deficiencies |
| Quality | Complete | Identifies corrective actions |
| Quality | Complete | Identifies deficiencies |
| Quality | Complete | Identify trends and areas of improvement |
| Quality | Complete | Is Enterprise wide |
| Quality | Complete | No substantive or repeated flaws |
| Quality | Complete | Provides Continuous operation |
| Quality | Complete | Thorough |
| Quality | Compliant | Compliant |
| Quality | Compliant | Compliant with applicable standards |
| Quality | Compliant | Compliant with federal, state, and local laws and regulations |
| Quality | Compliant | In required format (written, oral, presentation, etc.) |
| Quality | Compliant | Independently verifiable |
| Quality | Compliant | Meets security safeguards |
| Quality | Compliant | Meets technical specifications |
| Quality | Compliant | No more than (X) validated complaints per (Y) |
| Quality | Compliant | Safeguarded from theft and damage |
| Quality | Compliant | Security Protected |
| Quality | Effective | Beneficial |
| Quality | Effective | Can be reconfigured |
| Quality | Effective | Chronologically Tracked |
| Quality | Effective | Coordinated |
| Quality | Effective | Credible |
| Quality | Effective | Data is usable for analysis |
| Quality | Effective | Demonstrates efficiencies |
| Quality | Effective | Demonstrates improvements |
| Quality | Effective | Early identification of problems |
| Quality | Effective | Effective |
| Quality | Effective | Effectively incentivizes work-force |
| Quality | Effective | Expandable |
| Quality | Effective | Flexible |
| Quality | Effective | Identifies and corrects deficiencies |
| Quality | Effective | Identifies corrective actions |
| Quality | Effective | Identifies deficiencies |
| Quality | Effective | Identify trends and areas of improvement |
| Quality | Effective | In a friendly and courteous manner |
| Quality | Effective | Maintainable |
| Quality | Effective | Maintains continuity |
| Quality | Effective | Minimizes and avoids injury |
| Quality | Effective | Mitigates risk |
| Quality | Effective | No more than (X) validated complaints per (Y) |
| Quality | Effective | No negative impact to the mission |
| Quality | Effective | Operational 24/7 |
| Quality | Effective | Operationally relevant |
| Quality | Effective | Outages are scheduled to minimize impact on operations |
| Quality | Effective | Plan clearly and accurately assesses the importance of identified resources |
| Quality | Effective | Provides clear guidance and effective shortcuts for users |
| Quality | Effective | Responsive to re-tasking |
| Quality | Effective | Scalable |
| Quality | Effective | Seamless |
| Quality | Effective | Simultaneous |
| Quality | Effective | Tailored |
| Quality | Implementable | Identifies and corrects deficiencies |
| Quality | Implementable | Identifies deficiencies |
| Quality | Implementable | Implementable |
| Quality | Implementable | Maintains continuity |
| Quality | Implementable | No negative impact to the mission |
| Quality | Implementable | Plan can be implemented with minimum impact to system users |
| Quality | Implementable | Recommended solutions and procedures are implementable |
| Quality | Innovative | Addresses emerging capabilities |
| Quality | Innovative | Demonstrates efficiencies |
| Quality | Innovative | Demonstrates improvements |
| Quality | Innovative | Early identification of problems |
| Quality | Innovative | Identifies corrective actions |
| Quality | Innovative | Innovative |
| Quality | Innovative | No substantive or repeated flaws |
| Quality | Innovative | Provides technology refreshment |
| Quality | Innovative | Takes advantage of innovations |
| Quality | Interoperable | Ensure compatibility with existing devices/systems |
| Quality | Interoperable | Independently verifiable |
| Quality | Interoperable | Interoperable |
| Quality | Interoperable | No substantive or repeated flaws |
| Quality | Interoperable | Provide interoperable systems |
| Quality | Meets Thresholds | Maintains XX% operational readiness status |
| Quality | Meets Thresholds | No more than (X) validated complaints per (Y) |
| Quality | Meets Thresholds | Process XX calls per hour with a surge capacity of YY calls |
| Quality | Meets Thresholds | Supports up to XX events per day |
| Quality | Meets Thresholds | System available not less than XX% |
| Quality | Meets Thresholds | Within XX% of design load |
| Quality | Portability | Distributable |
| Quality | Portability | Executable on a variety of platforms [Specify] |
| Quality | Portability | Full services device phone numbers must be transferable |
| Quality | Portability | Portable |
| Quality | Portability | Solutions are reusable |
| Quality | Repeatable | Identifies and corrects deficiencies |
| Quality | Repeatable | Identifies deficiencies |
| Quality | Repeatable | Independently verifiable |
| Quality | Repeatable | Mistakes are not recurrent |
| Quality | Repeatable | Processes shall be repeatable |
| Quality | Repeatable | Repeatable |
| Quality | Supportable | Auditable |
| Quality | Supportable | Credible |
| Quality | Supportable | Identifiable |
| Quality | Supportable | Identify trends and areas of improvement |
| Quality | Supportable | Independently verifiable |
| Quality | Supportable | Leverages relevant technologies |
| Quality | Supportable | Recommendations made are supportable by quantified analysis |
| Quality | Supportable | Relevant |
| Quality | Supportable | Scientifically supportable |
| Quality | Supportable | Supportable |
| Quality | Supportable | Traceable |
| Quality | Supportable | Utilizes best scientific practices and commercial data |
| Timely | Meets Schedules | Completes actions within specified deadlines |
| Timely | Meets Schedules | Deliverables are made in accordance with schedule |
| Timely | Meets Schedules | Early identification of problems |
| Timely | Meets Schedules | Meets Schedules |
| Timely | Meets Schedules | Services meet frequency requirements IAW contract schedule |
| Timely | Real Time | As it happens during operations within XX seconds |
| Timely | Real Time | Items are tracked in real time |
| Timely | Real Time | Real Time |
| Timely | Responsive | Addressed within XX hours of notification |
| Timely | Responsive | Calls answered within XX rings |
| Timely | Responsive | Early identification of problems |
| Timely | Responsive | No more than XX minutes on hold |
| Timely | Responsive | Problem resolution within XX hours |
| Timely | Responsive | Responsive |
| Timely | Responsive | Restoration of service within XX hours |
| Timely | Responsive | Trouble tickets resolved within XX hours |
| Timely | Responsive | Verified within XX days |
| Timely | Responsive | XX% of Tier 1 calls resolved without re-direct |
| Timely | Timely | Timely |
